Enjoy free worldwide shipping on orders over 300€
All of our orders are shipped via DHL worldwide, please allow 2 working days for processing. A shipping confirmation email will indicate the tracking number as well as the estimated delivery time when the parcel has been picked up. CRUSH Collection is not responsible for lost or stolen parcels, kindly be mindful when providing your shipping details.
There is a chance that your orders are subject to customs duty determined by the location to which they are shipped. It is the responsibility of the recipient to pay upon delivery and are not included in the listed product(s) price.CRUSH Collection has no control over processing times or duty rates by customs in each country.
Please note that *CRUSH Collection is not responsible for fees charged by customs. If you decide to refuse any shipments from CRUSH Collection, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to CRUSH Collection. This amount will be subtracted from your merchandise refund.
You may return unsuitable items that are in new condition - unworn, unwashed, within original packaging & tag attached within 14 days after arrival.
Please email us at email@example.com with your order number, details, and kindly let us know your reason for returning for us to process your request. If any items do not meet our return standards, we unfortunately can not proceed. Currently we do not offer exchange, please return the products and make a new purchase. The return shipping & duties are in the hands of the buyer. CRUSH Collection does not refund original or return freights, nor paid duties.
Once we receive your return, please allow 3-4 business days for your return to be processed, and then up to a 7 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. A confirmation email will be sent when your refund has been processed.
DAMAGES & REPAIRS
If your item needs repair, please send an email to firstname.lastname@example.org with your order number, along with a description and photo of your item for us to procceed. The visual reference will help us find the root cause of your repair.
Unless the order is our error, all shippings and duties to and from the CRUSH Collection will be in the hands of the buyer.